Support for Tusella is by email. Write to hello@tusella.com. If you have a Tusella account, use its email address when you can, so we can find your team. You can also write if you can't sign in or no longer use that address.
What to include
- The name of the shop the question is about.
- A link to the listing or the Tusella page where it happened.
- What you did, what you expected, and what you saw instead.
- A screenshot, and roughly when it happened.
Never send a password, an access token, an authorization code, or a sign-in link. We don't need any of them to help you. In a screenshot, hide credentials and anything personal that isn't part of the problem.
Connected AI assistants
You can connect an AI assistant such as ChatGPT or Claude to Tusella when your team has a paid shop. A connected assistant can read your listings and edit them as drafts in Tusella; it cannot publish to Etsy. If you need help connecting or disconnecting one, tell us which app you use, what you tried, and the exact error message. Send only the part of the conversation that shows the problem.
Billing and refunds
You can cancel a subscription at any time from the billing portal linked in your account settings. When we refund a charge, and how to ask, is in the Refund Policy. This covers Tusella subscriptions only, not a subscription to an AI assistant you connect.
Privacy requests
To access, correct, or delete your data, or to disconnect a shop, write to the same address. What we collect and the choices you have are in the Privacy Policy.
Questions about Etsy itself
We can help with what Tusella does to your listings. We can't resolve Etsy's fees, payouts, account restrictions, or policy decisions; those are handled by Etsy.
Ideas and feature requests
Tell us what would make Tusella more useful on the feature requests board.